SMX - Mail Search & Mail Stats

SMX - Mail Search & Mail Stats

Revisions
Revised by
Mike Migalbio
Nature of Update
Confirmed this is still active process
Date of Revision
25/10/2022

HOW TO:

Search for emails in SMX and checking SMX email statistics


CUSTOMER DESCRIPTION

  1. How do I check the statistics for emails which are spam, gray mail and etc in SMX

  1. What to search of email that was marked as spam by this user and this time

ENVIRONMENT

 SMX


PROCESS

This tab is a powerful tool that allows users to search for messages based on a broad range of email characteristics such as sender, recipient, subject, type of email (clean, spam, threat etc), status (delivered, queued etc). 

  1. Users can also customize the date range (including the Time Zone) to perform their search over. The data returned can also be saved as a custom subscription, allowing a regular report to be sent to subscriber addresses. 
  2. The reports can also be downloaded in a CSV format so the data could be imported into a spreadsheet or other application 
 
 

Clicking the <Search> button without entering any restrictions will return details about the most recent delivery events.  
  1. Double clicking on an email event from the search results opens a window with additional details relating to that email. These details may be useful in diagnosing delivery issues. 
 
 
The “Response” data indicates how the “Destination Host” (Mail Relay Host for inbound and recipients Mail Server for outbound) responded to the attempted inbound and/or outbound delivery of this email. 
  1. Clicking on the <Subscribe> button for search results opens a “New Subscription – Mail Events” window allowing a custom subscription using the current search criteria to be sent to subscriber addresses. The search criteria and delivery interval can be modified from this window. 
 
 

Mail Statistics 

This tab provides access to the SMX Portal graphing engine. The graphs provide detailed graphical representations of the customer's email flow. 
 
  1. Graphs can be customized by clicking the <Advanced> button and specifying what information is to be displayed. 
  2. Data can be graphed for all customers domains or just one specific domain for email counts or for bandwidth usage. 
  3. Users can select specific event types (Spam, Threat, Clean etc.) and define a graphing period (Last Day, Last Week, etc.). 
  4. By using the mouse pointer to highlight a specific time period, users can zoom in and graph a specific time-frame. 
 




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