SMX- How to set up Inbound Smart Rules

SMX- How to set up Inbound Smart Rules

Revisions
Revised by
Mike Migalbio
Nature of Update
Confirmed this is still active process
Date of Revision
25/10/2022

HOW TO:

SMX- How to set up Inbound Smart Rules


CUSTOMER DESCRIPTION

How do I set up inbound SMX rules

 

ENVIRONMENT

SMX


PROCESS

Inbound Rules

Applying Inbound Rules Sets to Domains

Inbound Rule Sets can be applied to selected mail domains, to all domains or no domains (effectively
disabling the rule set).
1. Select the Rule Set to apply (single-click to highlight the row of the Rule Set)
2. Open the Domains tab to show the list of customer mail Domains.
3. Tick the Domains to which the Rules Set is to apply.
Putting a tick in the ‘Apply to all domains’ box forces the rule set to apply to all domains
configured on your account.
4. Click Save once done.
After selecting ‘Apply to all domains’ checkbox portal looks like the below image.


Disabling Inbound Rule Set

You can either disable the rule set by itself or leave the domains unassigned to the rule set.
1. Select the Rule Set (single-click to highlight the row of the Rule Set)
2. Open the Domains tab to show the list of Domains.
3. Un-tick all Domains (i.e. do not assign any domains to the Rule Set).
Alternatively:
4. Select the Rule Set and double-click the rule on right pane. Change the ‘Enabled’ status to ‘No’.
5. Save the change. This will prevent the rule to be actioned.

Searching for Domains

After clicking on the Rule set and then on Domain tab, use the Filter search function to look for domains
as shown below:


Adding predefined inbound rules

1. Click on the Inbound Rule set and then on New SmartRule button which will have a pop-up
window like below.


2. Then click on drop-down list box to choose one of the predefined rules and click OK. Below
example shows portal view of predefined rules.

      

    EST. TIME TO RESOLUTION

     



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