Nature of Update
Confirmed this is still active process
Date of Revision
How Inbound Scrubbing Works in SMX
There are six sub-tabs under Inbound Scrubbing, some which are also available on Outbound Scrubbing.
Mail Relay Host
This tab is where users register their own mail servers that can be later configured to receive clean email. A Mail Relay Host configured here can be associated with a Scrubbing Domain from the Scrubbing Domain tab.
How to add a new Mail Relay Host
Click on the <New Mail Relay Host> button
1. Enter the FQDN for the mail server and then click <Save>
2. Click on the <Check Mail Relay Host> button to confirm the availability of your mail server to accept inbound email delivery. This will test inbound port 25 connectivity from the SMX email servers to your mail server. For a complete email test from the SMX servers please contact your Distributor
This tab allows a customer to provision the FQDN for domains that are to be filtered. If you have multiple Mail Relay Hosts configured you can also select which one you would like your clean emails to be delivered to.
How to provision a new domain for Inbound Scrubbing
1. Click the <New Scrubbing Domain> button then enter the FQDN of the domain
2. Select a Mail Relay host to associate it with from the drop down list. This will configure all clean emails for the new domain to be sent to that Mail Relay Host.
3. When you click on Save, the domain will go into a pending state. Do not update your MX records at this point.
You will also receive an email stating that the domain is in a pending state. This means that the Distributor/ Reseller has been notified that a new domain requires approval.
Distributor’s/ Reseller’s Service Desk will also receive a notification about the pending domain. Then, SMX Service Desk will verify the following:
- The whois information to check whether the domain is related to the company that you are setting up.
- That we can send a ‘test’ email through to the domain from SMX servers.
If the above checks are OK then the Reseller will approve the domain. You will receive an email to advise the domain has been approved and you can update the MX records.
4. Also wait for another email from the Service Desk with further details that will be useful for the initial setup.
Only after they have confirmed the configuration will they set the “Approval Status” to “Approved” and ONLY then should you consider updating the MX records in DNS.
You can later change the Mail Relay host associated with a provisioned domain by clicking on the <Open Scrubbing Domain> button and then clicking <Edit>. Click the <Save> button to commit your change.