SMX- Administrator Guide

SMX- Administrator Guide

Revisions
Revised by
Sean Sheridan
Nature of Update
Confirmed this is still active process
Date of Revision
16/12/2021
Note: The complete Administrator guide is located as an attachment at the bottom of this page

Overview 

The SMX Portal is a management portal that is accessed via standard web browsers and includes an AJAX API to improve integration. It works in conjunction with the applications that SMX offers and provides the management and reporting functionality to administrative users.  
This guide contains important information on how to use the SMX Portal for administrators. It also describes the access controls available for individual user roles and their function within the portal. 
As the SMX Portal is used to manage business applications, any misconfiguration or misuse can result in unexpected behavior of a customer’s service, or in the worst-case scenario cause a complete outage for users of that service. As such, caution should always be exercised when making changes to customer accounts or settings via the portal. A thorough understanding of this guide will give the reader the confidence to perform all administrative functions required in the SMX Portal. If unsure, please consult this guide or contact your Distributor. 

Scope 

This document is aimed at SMX Portal users who have Reseller access. It does not cover extensive technical details on how to administrate the portal, for these details please refer to the “SMX Inbound and Outbound Scrubbing Guide”. 

Audience 

This document is intended for the IT administrators and support teams who use the SMX Portal to manage SMX services for themselves and their customers. Access to the SMX Portal should be restricted to personnel who support email. 
  1. IT Administrators 
  2. Email Security Teams 
  3. IT Support Teams 
 
This document is not intended for the end users who are sending emails within an organization. 
Customer end-users are not expected to use the SMX Portal and this guide assumes a level of familiarity with certain application protocols that require more than a basic technical understanding from the reader. 
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