Managing your CSP Program through Prism Portal
This guide provides a basic overview of how to manage your CSP Program through Prime Portal.
Access Prism Portal
Manage your Microsoft CSP Program
To manage your CSP program select the “Product” icon on the left hand navigation. Ensure to click “Manage” on the CSP icon to view your program detail
Creating a new tenant
Function to create new tenant for a customer that is new to Office 365.
Click on "Create new Tenant" and fill out the order form with your client's company information, providing a primary contact within the end client company
Creating a new tenant for an existing Prism Customer
This will show Customers in Prism Portal who do not already have a CSP Tenant associated with them.
Manage an existing CSP Tenant
Used to manage the licenses of a customer with a rhipe CSP Office 365 subscription.
Managing the licenses of a tenant originally procured through rhipe CSP Program or transition into CSP has never been easier
Select your Customer
Amend the subscription as needed
Create new customer to transfer over their existing Office 365 subscription
You can view your Price List by selecting the price list icon when you are in your Microsoft CSP Program page.
Creating a new tenant requires you to create a Customer record in Prism Portal. You can view all your customer's in the "Customer Management" section on the left-hand navigation pane.
You can now view your invoices in Prism portal. On the left-hand navigation pane, select on "Invoices"
Support Contact Details
If you navigate from the left-hand navigation panel, select on "Support" you will see a list of contact number according to their country and ISV programs
Client ID& Client Secret for API
Prism allows you to create Client ID and Client Secret by yourself in the portal. On the left-hand navigation pane, select on "Customer Management", Select on your own company profile, and select "manage client credentials" and generate.
Starting November 7, 2018, you'll need to confirm that a customer has accepted the Microsoft Cloud Agreement by providing information about the person who signed it. See https://docs.microsoft.com/en-us/partner-center/confirm-consent for more details.
From the left-hand navigation pane > Select on Programs > Microsoft CSP > Manage Existing Tenants > Select on the customer that you would like to update the details.
This page will appear and you can update the information and select on Confirm. You may download a copy of the MCA agreement from the page to provide to your customer if they have not read & sign off the agreement from the portal or navigate to rhi.pe/pl for a downloadable copy
Annual Order renewal subscription
For all annual orders, Prism now allows you to continue renewal without contacting CSP support team. If you have a customer with annual orders and would like to continue the renewal of the subscription, Select on manage.
The red frame will inform you when is the renewal date due. If your customer confirms that they are going to continue renewal, please click "Renew Subscription"
You will receive a notification as below once you click on "Renew Subscription" in the portal.[Example Image]
*If the customer does not want to renew the annual subscription, you do not need to perform this action and let the annual subscription suspend itself when it hits the due date.
To get support for Prime Portal contact :
1300 303 520