PRISM does not support Academic Tenant creation
Due to required validation of eligibility and approval by Microsoft, PRISM does not support creation of a tenant with Academic qualifications.
The correct method to create an Academic tenant is to apply through the Microsoft Education website. Once this approved and created, you can then connect the tenant to rhipe via the Connect tenant process in PRISM.
Creating an new Academic Tenant
Customers must be registered with Microsoft and validated as an eligible organization in order to qualify. Registration includes the creation of a Microsoft 365 tenant, which is granted access to view and purchase from the Academic Product catalog.
Follow these steps to create a New Academic tenant:
- Direct your customer to https://docs.microsoft.com/en-us/microsoft-365/education/deploy/create-your-office-365-tenant to create a tenant with Microsoft directly;
- Use the Connect Tenant process in PRISM after the education tenant has been created.
Placing your order
Once the the tenant is connected, you will need to validate the Academic status of the tenant with us. Please click the check button under the tenant management. This will check the status of the tenant with Microsoft, and if it is approved for Academic licensing, the qualification will change from 'Commercial' to Academic in around 20-30 seconds.
If the Academic Microsoft qualification won't change after clicking check, then please raise a case with Partner Support to investigate. Please provide the approval documentation to us in your request so we can cross-check the tenant details.
Once the qualification shows as academic in PRISM Portal as above, the order form will then have the Academic products added and you will be able to purchase those products as an approved tenant.